The Engagement Shift: Why Leaders Must Rethink How They Inspire Their Teams

Walk into a disengaged workplace and you can feel it instantly — frowns instead of smiles, associates doing the bare minimum, and loyalty that can be traded away for fifty cents more an hour. In hospitality, disengagement doesn’t just hurt morale; it diminishes guest satisfaction, weakens loyalty, and erodes revenue.

But the inverse is just as powerful. Engaged associates radiate energy, anticipate guest needs, and create experiences that are memorable, not mechanical. They stay because they feel seen, valued, and connected to a higher purpose.